Terms and Conditions

Payment

Our online payment gateway is through Paypal or by Create payments. 
These are both safe, easy ways to pay online that uses secure payment servers. PayPal allows you to pay with credit and debit cards, you do not need a PayPal Account to use this payment method.  

Order Aceptance

Orders are accepted at Machi's sole discretion.  There is no contract between us until we confirm by email.  If an order placed cannot be acceped you will be notified and any payments be refunded in full.  Non acceptance of an order is unlikely but may happen.  It may be due to the item being discontinued, or if in the case of a  "one off " item that has been sold to another customer, or the identification of a pricing or product description error on the website, or due to our inability to obtain authorisation for your payment.

International Orders

I am currently only accepting orders from the UK.

Returns Policy 


We hope you will be happy with your jewellery.   If you are not satisfied with your purchase, notify us within 7 days of receipt. We will give you a full refund provided that the goods are returned unworn, in their original packaging and in the condition sent. 

Please check goods on delivery, faulty or damaged items can be returned, Please notify us within 7 working days of receipt, and they will be replaced where possible or a full refund given. After this time we have no liability for goods said to be damaged on delivery. We cannot exchange or refund customer damaged items, but may be able to repair them. This does not affect your statutory rights. 

Please note that we are not responsible for return postage and advise that items are returned by special delivery as refunds can only be given on goods received by us. 

Please note personalised items are non refundable. 

The return address is on the packaging. Please contact me if you cannot find it.

Distance Selling Regulations

Under the UK Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 7 working days from the day after the day of receipt of the goods without giving a reason.
If your order has been confirmed, but you have not yet received the items, you can change or cancel your order contact me. If your order has already been dispatched, as well as notifying me that you wish to cancel you will need to return the cancelled item(s) at your own expense to the return address on the packaging. I will refund the order or relevant part of it, including any original delivery charge to you if the whole order is returned as soon as possible and in any case within 30 days of cancellation.

Intellectual Property

All designs on this website remain the intellectual propery of Machi de Waard.  The material and the content of this website is for your personal (non-commercial) use only.  You must not copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of the website or its content without written permission from Machi de Waard.